The Job:

In this role you will be a first point of contact and provide outstanding customer services support to all Muntons plc customers, agents and distributors.  You will also provide administrative support to our global team of sales managers.

Principle Responsibilities:

Receiving and processing orders from customers, agents and distributors on SAP S4Hana system for both export and domestic customers

Liaising with our logistics partner to bookin deliveries worldwide

Complete customs entries on Descartes e-Customs (HM Customs) after details have been received from the freight forwarder

Applying for and processing all the necessary external documentation (Certificates or Origin/Phytosanitary etc).

Preparing and issuing final documentation for customers.

Liaising with warehouse and planning to ensure that the customer will receive the product in an appropriate and timely manner.

To actively communicate with customers to ensure they are made aware of any changes relating to their orders/delivery and to support on-going sales.  

To issue credit and debit notes for customers as and when required

To carry out all ad hoc aspects of customer administration

Providing e-mail cover when sales managers are on holiday or unable to access local e-mail facilities

To obtain details of complaints from customers and record on the appropriate form

To provide sales data by customer for sales manager

To assist in handling all enquiries from customers, agents and distributors

To cover for team members whilst on holiday or during sickness and encourage team working

To proactively assist and support other members of the team

Proactively recommend improvements, which contribute to improved customer service and team effectiveness

The Candidate:

Thrive on working in a busy office environment with a key focus on customer service.

A minimum of three years working in an office environment.

Experience of export shipping documentation 

A confident and proactive communicator via telephone and e-mail.

A good team player.

Flexible and adaptable to meet the demands of this busy role.

Friendly and professional.

Well organised and have the ability to work efficiently to meet deadlines.

Computer literacy with SAP experience and export are preferential.

Hours of Work:

An average of 37½ hours per week.  Monday to Friday with flexible working arrangements.

The Job:

In this role you will be part of the Goods Inwards team responsible for unloading and inspecting incoming raw materials and packaging and providing a service to the MI Production teams.

Principle Responsibilities:

Unloading and inspection of incoming raw material and packaging deliveries

Transfer of pallets, packaging and raw materials to production areas.

Appropriate use and storage of all work equipment, raw materials and packaging

To follow all company GMP, hygiene, environmental, H&S and personnel policies and rules

To work flexibly to respond to the changing demands of the job, adapting to new work routines and practices accordingly

The Candidate:

Self motivated and enthusiastic

Competent counterbalance forklift driver

Ability to follow written and verbal instructions

Ability to work both unsupervised and as part of a team

Possess a full driving licence, as will be expected to use site shunter and trailer (full training will be provided)

Ability to operate within food hygiene and safety standards

Capable of meeting the physical demands of the role

Excellent housekeeping and warehouse husbandry skills

Hours of Work:

Day shift - Monday to Friday from 7am to 3pm. 

Rate of Pay:

Starting Rate:  £8.72 per hour.  Full Rate:  £10.17 per hour

The Job:

We are looking for our Communications lead. As the No.1 Malted ingredients company in the world, you will be promoting ingredients used by the some of the worlds best known and loved brands in the food and drink industry. The target markets are broad, across a diverse spread of categories from confectionary & bread to beer & table sauces. As a company we are large enough to have stability & strength but nimble enough to be open to new ideas and energy, there is an opportunity for the right candidate to really make their mark.

The ideal candidate will have demonstrable strength in building communications strategy, overseeing and producing high quality external and internal commercially relevant communications end to end across all channels & building a collaborative network across the company to drive credibility & achieve goals. Displaying a balance of pragmatism, collaboration & creative flair our communications manager will be integral in promoting Muntons & the magic of malt to our intended audiences.

As a company Muntons has a lot of ambition. We want to “deliver enjoyment to people’s lives by creating more of what they love”. In 2019 we embarked upon an impressive investment phase to increase our capacity, portfolio and to continue raising the bar as the leaders of sustainability in our field. We need someone that will harness that drive and energy. Located in the bucolic surroundings of the Suffolk countryside, we pride ourselves on being an enjoyable company to work with & for and look forward to welcoming our new Communications Manager.

Qualifications:

• Strong holistic communications experience ideally within the food or drink sector B2B sector.
• Evidence of successful communication strategy development, collaboration & relationship building, campaign management & copy writing skills.

In this role you will:

• develop with the head of marketing a communications strategy that delivers on business objectives across diverse marketplaces.  Predominately within the UK initially but with a view to rolling out a comms strategy globally
• Manage the relationships with agencies (PR / Digital) & ensure focused delivery on goals to raise visibility & ultimately increase leads & sales
• Collaborate with the sales teams across the Brewing, Distilling, Food & Homebrew categories to ensure communications align and storytelling is elevated 
• Write all internal and external communications, including copy reviews of collateral developed for other marketing team members (e.g. Brochures)
• Lead in conjunction with IT the upgrade of our intranet, and constantly explore ways to increase staff engagement and ensure its relevancy to the organisation
• Maintain an overview of the website, its KPI’s & lead any improvements or updates 
• Support/Lead additional communication heavy projects as required e.g. corporate, sustainability, CSR

Who we are looking for:

• Strong Communicator; Able to communicate persuasively and concisely in both spoken and written format, with an eye on accuracy & detail.
• Energy & drive; We’re looking for someone pro-active, as the communications expert in the team there is a lot of scope to shape the company comms strategy so looking for someone who enjoys making their mark and wants the opportunity to do so in an agile, open environment. 
• Creative thought & problem solving; This role will include working with ambiguity, carving new paths for our communications. Being able to assimilate varied inputs & propose rational ways forward with a flair for creative solves will be critical.
• Collaboration & relationship building skills; Muntons is a warm and friendly place to work. Building and leveraging relationships will be critical to securing buy in & driving projects to completion. 
• Tenacious and resilient: Ability to stay focused on projects and tackle obstacles to deliver business results. Demonstrates a business pragmatism, able to adapt and flex to changing business requirements
• Passionate; Love the world of communications & immersed in driving meaningful targeted comms leveraging the power of word, imagery and technology

Hours of Work:  37.5 hrs across Monday to Friday with flexible working arrangements.

The Job:

Based in Muntons Centre for Excellence, the heart of our global research and development activity, you will play a vital role in the development of a wide range of new ingredients and applications concepts (food, drink, brewing and home brew kits). You will be involved from initial concept development, through to launch, including assisting with factory trials.  You will also provide technical support to Muntons sales, marketing and production teams as well as external customers. 

As part of Muntons innovation team, you will be actively contributing to innovation ideation sessions and will be part of bringing new and innovative ideas to life so that Muntons can continue to “deliver enjoyment to people’s lives by creating more of what they love”

Duties and Responsibilities:

• Support senior technologists in the development of new products (B2B ingredients and home brew retail products).
• Keep accurate records of development work carried out, according to NPD protocols
• Submit samples to the laboratory for analysis, briefing lab staff on the project and requirements.
• Assist senior technologists with the planning and progression of factory trials, ensuring all relevant procedures are followed, and paperwork completed.
• Ensure customer samples related to NPD projects are presented professionally and despatched in a timely fashion.
• Play a key role in the smooth running of the Centre for Excellence, ensuring all areas are presented in a tidy, professional manner, and that equipment needing attention is maintained by the on-site engineering team.
• Support senior technologists with retail artwork checking, against requirements of the launch territory
• Support the generation of technical documentation for new products.
• Offer technical support to customers, agents, distributors and internal colleagues when requested.
• Support senior technologists with running of CFE brewery, including brewing, bottling, labelling and cleaning of equipment.

Principal Skills:  In this role you will:

• Possess an advanced science based qualification, preferably related to food or brewing science.
• Ideally, have experience in technical food or brewing based environment
• Be able to progress project work with a minimum of supervision, once training has been provided.
• Be passionate about food and brewing, with a thirst for knowledge around the development, science and marketing of these.
• Be able to communicate confidently, clearly, accurately and effectively to internal and external contacts.
• Have a flexible mindset and ability to get involved in a wide range of development work.
• Be able to listen and learn from existing Muntons personnel, who are experts in their field.
• Be a competent user of Microsoft Office.

The Job – Multi-skilled Engineer (Shifts to be confirmed).

To be part of the Muntons Site Engineering Team responsible for the maintenance, maximising machine availability and continued efficient running of the maltings and site services. 

 Principle Responsibilities:

• To carry out plant modifications, planned maintenance and small engineering projects
• To provide dynamic and proactive response to engineering breakdowns
• To proactively contribute towards maximising machine availability and efficiency
• To maintain correct health & safety standards at all times
• To complete PM tasks and update CMMS

 The Candidate:

• A trained engineer with BS7671 (17th Edition) Certificate who is both electrically and mechanically skilled.
• Experienced & Skills in Mechanical/ Electrical engineering.
• Conversant with PLCs and process control equipment.
• Ability to work to challenging deadlines and quick response times
• Flexible to respond to the changing demands of the role
• Conversant with Continuous Improvement and TPM techniques.
• Ideally from a food manufacturing background
• Able to work using own initiative delivering high standard of work with minimal supervisory input.

 Hours of Work:

• Potential Day shift 8:00 -16:00 hrs or 2 shift / 5 day shift pattern ( potential to include nightshift -Panama style shift work)
• 6.00 am to 2.00 pm and 2.00 pm to 10.00 pm alternate weeks.
• Average 37½ hours per week( potentially 42 hours per week).

The Job:

In this role you will be part of the Homebrew Production Team responsible for the production of various Homebrew kits and ancillary stocks with the possibility of working within one of three Homebrew production areas.

Duties and Responsibilities:

• Work to a high standard to complete production demands packing homebrew orders within our Ancillary packing and Homebrew   packing production areas.
• Carry out testing of extract before beginning production.
• Set up and run plant CIP.
• Ability to operate machinery.
• Good attention to detail.
• Accurate completion of process documentation.
• To follow all good manufacturing process, hygiene, environmental health and safety, and personnel policies and rules.

• Ability to achieve and operate within food hygiene and safety standards.
• Confidant and able to work with minimum supervision.
• Ability to work as part of a team.
• Ability to follow verbal and written instructions.
• Capable of meeting the physical demands of the role.

Hours of Work:

We have several different opportunities within the Homebrew department.  The hours of work a varied and depending on the area could be 7am - 3pm, Monday - Friday (37.5 hours per week) or 12pm - 8pm, Monday - Friday. 

However,the candidate must be flexible and able to work additional hours where necessasry.  Any hours worked over the standard week of 37.5hrs will be paid as overtime.