Do you want to work somewhere that operates on a series of values, including being an employer people enjoy working for, and where over 75% of team members recently reported that they feel the company cares for them?  If you do, then check out our IT Support Analyst role, that’s based at our headquarters in Stowmarket.

A little bit about us…

Hi there, we’re Muntons; let us introduce ourselves.  For 100 years, we’ve been producing high-quality malt and malted ingredients for some of the most famous, and well-loved brands around the globe.  It’s safe to say that with customers ranging from multinational food and beverage producers to craft brewers and distillers, you’re likely to have tasted our products already, without even knowing it!  You’ll find our headquarters in the bucolic surroundings of Stowmarket, Suffolk, and our other production sites in Yorkshire and Thailand. We also have sales offices in Asia, Europe, and America.  We're passionate about malt, and pride ourselves on delivering enjoyment to people’s lives by creating more of what they love, while raising the bar as the leaders of sustainability in our field.  We continue to look to the future and celebrate our past as we turn 100!

What we offer…

• Competitive salary reviewed annually
• Company profit based bonus
• Company pension contribution at 5%
• Health Cash Plan with Reward Scheme and Employee Assistance Programme
• Life assurance
• Flexible working arrangements

The role …

The Support Analyst will be responsible for providing support to the Muntons user base across all sites (UK and International) dealing with starters / leavers and any helpdesk tickets that have been raised. The ultimate aim is to ensure all users can perform their role with the technology and tools deployed.

Your duties and responsibilities …

• Provide onsite and remote support to end users across multiple sites
• Onsite installation of equipment
• Supporting users with appropriate technical advice and guidance
• Maintain our documentation, including user guides, IT processes, asset and risk registers
• Accurately log and respond to requests via our helpdesk solution in a timely manner and escalate where required
• Support & Installation of end user devices, typically including:
  • Desktops, Laptops – Windows 10 & 11
  • Imaging of Desktops/Laptops (Intune/Autopilot)
  • Mobile Phone Management (Intune)
  • Konica Printers – SafeQ & FollowMe Print
  • Microsoft Office 365 Applications (Word, Excel, Outlook, Teams etc)
• Support of Windows Servers (currently 2012 / 2019): 
  • Active Directory
  • DHCP, DNS
  • File/Folder permissions, shares
• Administer Microsoft 365 platform: 
  • User Accounts & Licensing
  • Intune/Endpoint Manager
  • Azure AD
  • Autopilot Deployment
  • Exchange
  • Teams
• Monitor and maintain networking components: 
  • Switch VLANS
  • Cisco Meraki Wi-Fi
  • Inter-site routing, SD-WAN, Firewall control (Cato & Forticlient)
• Engaging professionally with customers, partners and suppliers when required

Your key competencies …

• Minimum 3 years experience in a similar role
• Demonstrable success in delivering an excellent service to users
• In-depth technical understanding of Microsoft 365
• Good understanding of desktop hardware and mobile devices
• Passion for technology, curious nature and proactive mindset
• Logical problem solver who loves the chase as much as the resolution 
• A completer-finisher, delivers to promises, always ensuring the user is fully satisfied
• Flexible in role, willing to get stuck in & roll sleeves up to get the job done
• A team player
• Articulate and engaging with the whole team at Muntons

A little bit about us…

Muntons is a significant global supplier to the food and drinks industry with a combined output of around 240,000 tonnes of malted products per year. We supply global multinational drinks companies, major regional food and drink companies, all the way through to start-ups and small independent craft brewers around the world. Malt is the primary raw material for beer and malt whisky. Malted ingredients are used in a variety of applications within food, drinks and baking industries. This role is an opportunity to join the business at an exciting time. In recent years, the business has invested heavily in both the grain intake and maltings facility (excess of £13million) and we believe our grain intake to be one of the best in the industry.  We are looking for a keen candidate to help steer the team, whilst upholding our quality standards. 

We offer….

• Full training for the role
• Competitive salary reviewed annually
• Company profit based bonus
• Company pension contribution at 5%
• Health Cash Plan with Reward Scheme and Employee Assistance Programme
• Life assurance
• Flexible working arrangements
• Free onsite car parking

The candidate will….

• Have the ability to positively communicate effectively .
• Be self-confidant and use initiative to work with minimal supervision.
• Have good computer skills and knowledge of MS office systems
• Be innovative and focussed.
• Be well organised, flexible, and able to contribute to a team environment.
• Be able to contribute to a good team spirit.
• Be able  to support and help drive continuous change.

The role…

In this role you will work within the logistics teams at our Stowmarket site providing administrative support to the team. With the key duties and responsibilities being: 

• Preparing documentation for collecting vehicles.
• To process computerised stock movements and customer orders in an accurate and timely manner
• All damaged / non-conforming product to be handled in accordance with established procedures.
• Ensure completion of process documentation / stock movement.
• Ensure that integrity of stock accuracy is maintained and that all discrepancies are fully investigated.
• To manage and respond to issues via email and telephone.
• Undertake any required training required to fulfil the job role.
• Maintain excellent communication with all departments.
• Any other administration duties deemed necessary for the role.